Terms & Conditions

Last updated: 26 September 2026

These terms govern your use of Snabbservice. Please read them together with our Privacy Policy and Cookie Policy. By creating an account or using the platform you accept them.

1. What Snabbservice is

Snabbservice is an introduction platform. We connect customers with independent service providers and home kitchens. We are not the employer of any provider, we do not supervise the work, and we are not a party to the agreement between customer and provider.

Snabbservice is a brand owned and operated by Arora Group AB, a company registered in Sweden with organisation number 559579-7092. All platform operations, invoicing, payments, legal responsibilities and customer support are managed through Arora Group AB.

2. Your account

You need an account to book or to offer services. Your email address is your login, and you choose when you register whether you are joining as a customer or as a provider. You are responsible for keeping your details accurate and your login secure. You may sign in with Google instead of a password; that is optional.

3. Payment

Snabbservice does not process payments and takes no commission. The price is agreed between customer and provider and settled directly between them, by whatever method the provider offers — for example cash, Swish, card, bank transfer or an invoice (faktura) sent by the provider. Any figure shown on the platform is a record of what the parties indicated, not an invoice issued by Snabbservice. Tips are recorded, not charged.

4. Bookings

A booking request is not binding until the provider accepts it. Providers may accept, decline, or propose a different time. Requests that are not answered before their deadline expire automatically. Any add-ons you choose reserve their own time and are added to the price, and the price quoted when you send the request is a snapshot of the provider's rates at that moment.

5. Cancellation

A customer may cancel a request freely before it is accepted. After acceptance the provider's own cancellation policy applies. Once a service has started it can no longer be cancelled through the platform — report an issue instead. A cancellation only affects a person's Professionalism score if the other party states that it was not agreed between them.

6. Contact details

When a booking is confirmed, both sides can see the service address so the job can take place. Phone numbers are shared only when one party asks and the other agrees — except from the point a provider marks that they are on the way, when the numbers are shared automatically so that a provider at the door is not left waiting. By using the platform both parties consent to this.

7. Kitchen Corner (food orders)

Kitchen Corner lets customers order dishes from home kitchens. It is a separate flow from hourly bookings: an order is placed for a delivery or collection window, the kitchen's own cancellation policy applies, and contact details are shared for that window so the handover can happen. Snabbservice handles no money here either — the price is settled directly with the kitchen.

8. Reviews and conduct

Customers may rate and review a provider after a job. Reviews must be honest and about the service actually received. We may investigate reported issues, and we may warn, suspend or remove accounts that receive repeated complaints or breach these terms. Evidence attached to a dispute, such as photos or messages, may be read by our staff.

9. Content you upload

You keep ownership of the photos and videos you upload. You grant Snabbservice a licence to display your portfolio content on your public profile and in search results. You confirm that you have the right to publish every image, including any picture taken inside a customer's home. Location and camera metadata is removed automatically on upload. Media may remain reachable at its storage address for a period after a profile is deactivated, until it is purged.

10. Professionalism score

Each provider has a Professionalism score, calculated automatically from booking outcomes such as late cancellations that were not agreed and no-shows, and shown on their profile. It is automated profiling. It does not by itself block bookings, and a specific fault behind it can be contested.

11. Messaging

Messaging is provided so a customer and a provider can coordinate a booking or an order. Our staff can read conversations for safety and dispute resolution. The other party is shown when you have read their messages. Threads are kept after a booking ends.

12. Liability

Providers are independent and responsible for their own work, insurance, tax and licensing. Snabbservice is not liable for the quality, safety or legality of services arranged through the platform, which is provided on an “as is” basis.

13. Changes to these terms

We may update these terms. Material changes will be notified in the app or by email, and the date at the top of this page always reflects the current version.

14. Governing law and contact

These terms are governed by Swedish law. If you have a question about them, contact us.