Privacy Policy
Last updated: 26 September 2026
This policy explains what personal data Snabbservice holds, why, who it is shared with, and the rights you have over it.
Data controller
Snabbservice is a brand owned and operated by Arora Group AB, a company registered in Sweden with organisation number 559579-7092. All platform operations, invoicing, payments, legal responsibilities and customer support are managed through Arora Group AB.
What we collect
- Account details: name, email, mobile number, address and postal code.
- Provider details: professional information, languages, certificates, prices, availability and portfolio photos and videos.
- Booking and order details: the address, phone number and any notes you give for a visit or a delivery.
- Booking and order records: what was arranged, when, where, and the full status history.
- Messages you send through the platform, and any reviews or issue reports you submit.
- Photos you upload. Location and camera metadata is stripped automatically on upload.
- Technical and security data: IP address, error logs and sign-in events.
- If you use Google sign-in, the basic profile information Google returns to us: your name and email.
Why we use it
To provide the service you asked for (performance of a contract); to keep the platform safe and resolve disputes, and to prevent fraud and abuse (our legitimate interest); to meet legal obligations; and, for anything optional, on the basis of your consent.
What we share
When a booking is confirmed we share the customer's and provider's name and phone number with each other so they can coordinate the visit; phone numbers follow the request-and-agree rule described in our Terms. A provider's public profile — name, photo, service area, prices, portfolio and Professionalism score — is visible to anyone searching. We use service providers who act on our instructions for hosting, email delivery, media storage and delivery, and error monitoring. We disclose data to authorities where the law requires it. We do not sell personal data.
Automated decision-making and profiling
The Professionalism score shown on provider profiles is calculated automatically from booking outcomes. It does not by itself block bookings, and a specific fault behind it can be contested.
Messaging and read receipts
Our staff can read conversations between customers and providers for safety and dispute resolution. The other party in a conversation is shown when you have read their messages. Threads are retained after a booking ends.
We send transactional email — booking updates, password resets and similar — through a third-party delivery provider (Brevo). We do not send marketing email.
Certificates and portfolio
Portfolio photos and videos are public: they appear on your profile and in search. Provider certificates are stored privately and are never publicly accessible — only staff reviewing an application can open them, through links that expire. Uploaded media has its location and camera metadata removed, and may stay reachable at its storage address for a period after a profile is deactivated, until it is purged.
Cookies
We use only the cookies the platform needs to work. See the Cookie Policy for the full list.
How long we keep it
We keep your data while your account is active and for a period afterwards for legal and dispute-resolution reasons. A booking or review that is tied to another person is kept even after one party has been erased.
Your rights
Under GDPR you may request access to, correction of, deletion of, or restriction of your personal data; you may object to processing, ask for your data in a portable form, and withdraw any consent you have given. You may also complain to the Swedish Authority for Privacy Protection (IMY). Contact us and we will respond within one month.
What deletion does
When we erase an account, your personal data is scrubbed and the account itself is kept only as an empty tombstone, so that bookings and reviews other people rely on still make sense. Figures such as a provider's average rating are recalculated. Erasing your data does not delete another person's booking or review.
Changes and contact
We may update this policy; the date at the top reflects the current version. For any privacy question, contact us.